YOU HAVE A QUESTION? WE’LL BE PLEASED TO HELP YOU.

If you have general questions about BMW Mountains, feel free to contact our support e-mail address at any time: support_bmwmountains@bmw.com

 

If you have questions on the BMW xDrive Cup, please see the FAQs below. If you would still like to ask a question you can also contact us on the following support e-mail address: support_bmwmountains@bmw.com

 

Registration

You’re already a skiline.cc user and are asking yourself how you can take part in the BMW xDrive Cup?

You can also use your skiline.cc access data to log into the BMW Mountains website. If you have not yet submitted all of the data relevant to BMW, you will be asked to provide them by the system once. You can then view your details on both skiline.cc and BMW Mountains and collect Badges for the competition.

Have you linked your Jungfrau Winner Card Account with Skiline.cc and wish to log in to bmw-mountains.com?

When you linked to skiline.cc, a new password was generated for you for security reasons. You can request your password by selecting the Reset Password function at skiline.cc. You will then be able to log in to bmw-mountains.com and view your data using your Winner Card user name or Winner Card e-mail address and your Skiline password.

 

If you have any further questions, please contact: support_bmwmountains@bmw.com

 

You can’t confirm your registration because you haven’t received a confirmation e-mail after registering on BMW Mountains?

The most common causes for undelivered e-mails are:

 

  • a typo in the e-mail address
  • your e-mail inbox is full and cannot receive any more e-mails
  • the e-mail has been intercepted by your spam or junk filter.

 

Please contact support_bmwmountains@bmw.com giving your user name and e-mail address.

 

Badges / Badge Handling

Your personal profile does not list any or all of your Badges? 

  • Please check that you have correctly entered the ski pass with your stored data first. Enter your ski pass either at the login, in the teaser to the left of your profile, or on the “My Ski Days” page. Select your ski region, enter the number on your ski pass and click “Add Ski Pass”.
  • Please note that the Badges are calculated and credited to your profile only once a day (at about 9:00 am). For this reason, the Badges earned with ski passes you have just entered may not be shown until the following day.
  • In the BMW xDrive Cup area Courchevel it is only possible to collect the Skimovie Badge, due to local data protection regulations.
 

Updating ski passes 

Data or lift rides are missing on the ski pass you have entered?

This can generally be put down to connection problems when the reader in the ski resort attempts to communicate with the database. This is beyond our control. As soon as a connection has been made, the missing lift rides are transferred and you can view them after clicking “Update” on the “My Ski Days” page.

 
For further questions, please contact our user support at support_bmwmountains@bmw.com

 

 

Joint ski passes

The 3 valleys ski pass is a joint pass combining several ski resorts. However, only Warth-Schöcken is participating in the BMW xDrive Cup. For this reason you can only access your ski day data and media for Warth-Schröcken. Only this data can be added to your BMW xDrive Cup ranking.

 

Ski pass entry Italy

Do you have a ski pass from Kronplatz?

In the Italian ski resort Kronplatz, you can also use the existing BMW xDrive Cup installations in the adjacent ski resorts. However, in order to be able to collect Badges there as well, you have to use your ski pass in Kronplatz first.

 

How can I delete my account?

If you no longer wish to take part in the BMW xDrive Cup and you want to delete your profile, please contact support_bmwmountains@bmw.com. All information and your registration details for BMW Mountains will then be deleted irrevocably.

 

 

YOU DIDN’T FIND THE ANSWER TO YOUR QUESTION?

Then contact us directly by filling out the BMW Mountains contact form. We look forward to your message and will get in touch with you as soon as possible.